FREQUENTLY ASKED QUESTIONS

The Answers You Need

We want to prevent any issues that may come up as you browse through our collections. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.

Are the Thobes hand made?
Our Thobes are sourced from different parts of the middle east like Jordan, Lebanon and Syria. Our Thobes are made and handled by small family businesses, each business has its story of a displaced family working to keep the Palestinian tradition alive. Although they are made with the traditional tatreez pattern they are not hand sewn, but made with love

WHAT IS YOUR RETURN POLICY?

If sizing is incorrect, please return within 7 days of your purchase and receive a credit/exchange voucher. Email us your order number at info@thobe-falasteen.com with your details and exchange information.

Can we request a certain style or item that is not advertised?

We are here to listen to all of your enquiries and special requests. If you have a certain thobe or item in mind that isn't advertised, contact us via email at info@thobe-falasteen.com with your wish list and we will try our best to make it possible!